Call us

0800 470 2332

Opening hours

Monday to Friday 9am - 8pm

Saturday 9am - 5pm

Email us

help@choozi.com

Email us for customer support or to provide feedback.

Head Office

Choozi,

PO Box 4555,

Slough,

Berkshire, 

SL1 0TT

Making a complaint

We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it. Please phone or write to us, as follows:

Phone:

0800 470 2332

Post:

Choozi Insurance, PO Box 4555, Slough, Berkshire, SL1 0TT

Email: 

complaints@choozi.com

Please provide your policy number or Choozi reference number so that we can deal with your enquiry promptly.

Receipt of your complaint will be acknowledged within five working days in all cases. However, where additional specific information is requested by us from a third party, a full answer to your complaint will follow as soon as possible after the acknowledgement letter.

In the unlikely event that your complaint is not resolved to your satisfaction, you can refer to the Financial Ombudsman Service (FOS):

Phone:

0800 023 4567

Post:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Website:

www.financial-ombudsman.org.uk

Making a complaint will not affect your legal rights.

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