Making a complaint
We hope that you never have reason to complain, but if you do, we will do our best to work with you to resolve it. Please phone or write to us, as follows:
0800 470 2332
Choozi Insurance, PO Box 4555, Slough, Berkshire, SL1 0TT
Please provide your policy number or Choozi reference number so that we can deal with your enquiry promptly.
Receipt of your complaint will be acknowledged within five working days in all cases. However, where additional specific information is requested by us from a third party, a full answer to your complaint will follow as soon as possible after the acknowledgement letter.
In the unlikely event that your complaint is not resolved to your satisfaction, you can refer to the Financial Ombudsman Service (FOS):
0800 023 4567
The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Making a complaint will not affect your legal rights.